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Customer Success Manager

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Full TimeNoida

Ensure every customer gets value from day one. Drive retention, expansions, and product feedback loops.

Onboard new customers and drive adoption across their finance and operations teams
Monitor customer health and intervene proactively before churn signals appear
Own renewals and identify expansion opportunities within existing accounts
Serve as the voice of the customer inside the product and engineering teams

2+ years of customer success or account management in a B2B SaaS company
Strong empathy and communication skills — you like solving problems for people
Comfortable discussing accounting and operations workflows with business users
Data-driven approach to managing customer health and success metrics

Experience with ERP, accounting, or fintech products
Familiarity with Indian SME or mid-market business operations